NM
Noxolo M
1 reviews | Active since Jun 2015
27 Jun 2015, 16:14
Stinking Management
I purchased a kettle at jetmart Mitchell's Plain on the 12/04/2015 it stopped working last week. I then reported it to the branch which they asked me to bring it as I lost the invoice. They said to me its fine they will assist me as I purchased on credit. I took the kettle to the store today and Randal said they were offline and left me there while other clients are being assisted on an \online"system. Mzamo was very helpful as asked a lady Niki who was at lunch who then assisted me. I would like to know how does jetmart employ management like that who do not have passion about clients. I am so much unimpressed about Mitchell's plain jetmart management. Unless they have a problem with my colour. Please rectify their behavior and get to assist clients willingly """
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Jet's replyOfficial
29 Jun 2015, 09:09Hello Hluma2014,
Our attempts to contact you today at 08:55 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the service received in store from Randal.
We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.
Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:55 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the service received in store from Randal.
We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.
Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply29 Jun 2015, 09:09
Official
Hello Hluma2014,
Our attempts to contact you today at 08:55 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the service received in store from Randal.
We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.
Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:55 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the service received in store from Randal.
We have addressed this incident with our in store management team to assure corrective measures and training will be provided to all staff members involved to insure this will not happen again.
Your reference number is ***/GO. You will be receiving direct feedback from the store shortly. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,