TN
Tebogo N
1 reviews | Active since Nov 2010
18 Jun 2015, 17:57
Stinking attitude and passing the buck.
I went to Jet Store in Centurion Mall trying to buy a cellphone with my Edgars Account and I happened to be assisted by Makweya who rudely told me He cannot RICA the sim because I didn't have my ID. What really surprised me was I bought 2 cellphones before and the latest being 2 months ago and it was RICa'd without my ID. He even went as far as telling me the person who assisted me is now working for CNA and that no one else can assist me. What kind of service is that? Today they can tomorrow they can't? I want answers I spent my precious time and money for ****.
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Jet's replyOfficial
19 Jun 2015, 09:23Hello Mystraw,
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the service received from Makweya. I assure you we have raised your concerns with our in store management team to insure correct measures and training will be provided to him.
As per policy please be advised it is essential to produce your ID book for verification to RICA your sim card. You will be receiving feedback from the store shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the service received from Makweya. I assure you we have raised your concerns with our in store management team to insure correct measures and training will be provided to him.
As per policy please be advised it is essential to produce your ID book for verification to RICA your sim card. You will be receiving feedback from the store shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply19 Jun 2015, 09:23
Official
Hello Mystraw,
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the service received from Makweya. I assure you we have raised your concerns with our in store management team to insure correct measures and training will be provided to him.
As per policy please be advised it is essential to produce your ID book for verification to RICA your sim card. You will be receiving feedback from the store shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store regarding the service received from Makweya. I assure you we have raised your concerns with our in store management team to insure correct measures and training will be provided to him.
As per policy please be advised it is essential to produce your ID book for verification to RICA your sim card. You will be receiving feedback from the store shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***