1 reviews | Active since Feb 2012
On the 6th of January 2018 saturday on or about midday, I went to Jet in Rustenburg Mid Town. I've never in my life felt so belittled and humiliated like that in my life. I took a pair of black Buccaneer shoes size 9 and a pair of socks, I simply went went into the cue to pay. As I was on the cue, there came a lady with blonde long twist hairstyle who is working in the store she called the last five customers who where on the cue to come and pay at the other side where she is working, i was last on the cue, and I followed as I was ordered by the lady, I followed the cue, all the people in front of me where assisted accordingly, and as I was the next to be assisted as I approached the cashier, with utter dismay ,she just ignored me, I stood the for about ten minutes, she then went and called another customer to be assisted and I approached as I was in front and next with so much shock she assisted the lady who came after me ,whereas she was supposed to assist me she never said sorry or anything, I stood there hoping that maybe she had a bad day she will help me, I just stood there like a robot , as she was busy with other staff, she didn't even bother to ask me if Im fine or not. Eventually my boyfriend came in to check on me as he was outside, the same lady went out again to call other customers as I approached again putting the shoes and socks on the counter,she deliberately helped the other customer who came after me, and I was like ''whats going on here'' and my boyfriend was shocked to see such behaviour, he said why are you not helping the lady she has been here far too long, you wont believe what the lady said. She said I'm quoting her'' Nna ga ke itse o emetseng fa mothoo, ke ithare o shap...ke bona a tshwere founu, ke bona a bua le motho o mos!'' simply means(I don't know why this person is standing here on the cue, I thought she is fine, I saw her holding a phone, I saw her talking to a someone) With so much disappointment and a heavy heart i told her,'' you are the one who called me from the main tills to come and pay here but you say you don't know why I'm standing here, what do you mean coz I ve been standing here while you ignored me'', and she blatantly shouted at me and said ok keep quiet I'm helping you then its your turn. like really are we supposed to be treated like animals at jet store as if we are not paying, I was so shocked because she said I had my phone with me , whats wrong with speaking to my phone on the cue? like really and she said I spoke to someone what was really his main problem, talking to someone and then what? because honestly my boyfriend came into the shop because he wanted to know why it took me so long to get help help hence i told him that I was next on to be helped. I left the shop with so much pain in my heart , when I got home I even told everyone how badly I was treated at Jet, I dont wish anyone to get such a bad treatment ever, when I looked at the slip the lady's name was Stella Montsho, if Im not mistaken with her surname. The other cashier next to her just smile as she didn't know what to say. I must say I will never go back to that Jet, and I haven't used those shoes, my intention is to return them back they will remind me of that bad attitude I received at Jet. I just hate people who go to work and take out their frustrations on the customers. I would like to return the shoes I just cant stand looking at them the way Stella is so hating and belittling is so heartbreaking.
Thanks for the message . We are sorry that the service received prompted you to complain, and we regret any inconvenience or frustrations this incident may have caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Your patronage is important to us, and we hope that you will continue to give us opportunities to service you. Thank you once again for bringing this matter in to our attention. your reference number is ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thanks for the message . We are sorry that the service received prompted you to complain, and we regret any inconvenience or frustrations this incident may have caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department. Your patronage is important to us, and we hope that you will continue to give us opportunities to service you. Thank you once again for bringing this matter in to our attention. your reference number is ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
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