CS
Chantal S
1 reviews | Active since Dec 2009
01 Jul 2017, 18:04
Still waiting on feedback - Second
<p>Still waiting on the promised call for reference ********** 3073/GO. If it takes 3 days after escalation then this company does not understand what customer service is. Very disappointed. I have already paid my account yet still waiting for on this promised airtime. I want it immediately for the amount that was promised or feedback that is has been removed from my account and any amounts that was paid be credited back to me. This is service at its worst.</p>
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
03 Jul 2017, 09:55We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply03 Jul 2017, 09:55
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
03 Jul 2017, 09:59We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply03 Jul 2017, 09:59
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
03 Jul 2017, 09:59We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply03 Jul 2017, 09:59
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the R.M.C.S team as promised and feedback will be reverted directly to you by their team after actioning accordingly, We have conducted follow up on the matter as well.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CS
Chantal S's updateReviewer Update
17 Jul 2017, 14:48After many complaints and not one single call from RMCS I am again without airtime. I finally received some airtime but in less than 2 weeks it falls away. My sister received her R115 on the 15th of this month and I am sitting with a balance of 0.00 and 0 sms while you are taking my money every month.
I have now phoned the number ********** you provided on hello peter but was told it is the wrong department as this is for Mover Money.
I now request you urgently to call me and cancel this subscription of this sim card as this has been nothing but problems from day 1.
If this is not resolved within the next 48 hours I will report this again.
CS
Chantal S's update17 Jul 2017, 14:48
Reviewer Update
After many complaints and not one single call from RMCS I am again without airtime. I finally received some airtime but in less than 2 weeks it falls away. My sister received her R115 on the 15th of this month and I am sitting with a balance of 0.00 and 0 sms while you are taking my money every month.
I have now phoned the number ********** you provided on hello peter but was told it is the wrong department as this is for Mover Money.
I now request you urgently to call me and cancel this subscription of this sim card as this has been nothing but problems from day 1.
If this is not resolved within the next 48 hours I will report this again.