GS
Gerda S
1 reviews | Active since Aug 2019
12 Sept 2019, 11:03
Still waiting
I went to the Jet Clothing store in Humansdorp on Monday to apply for a new account, was told to bring 3 months bank statements and my ID, which I did. I filled in the forms and was told that I will receive an SMS within 24 hours. It is Thursday and still hasn't heard anything. I phoned the store and they told me my application was denied because they couldn't reach my boss on the phone. I told them I am self-employed and that my business and personal number is the same and that no one has contacted me. So now, I am still waiting to be contacted.
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Replies (2)
Jet's replyOfficial
12 Sept 2019, 17:58Good afternoon Gerda Senekal
We hereby acknowledge your complaint lodged.
Kindly be advised that the query has been forwarded to the management team in our New Accounts department for urgent assistance and feedback will be provided within the next 24 hours.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team ***
We hereby acknowledge your complaint lodged.
Kindly be advised that the query has been forwarded to the management team in our New Accounts department for urgent assistance and feedback will be provided within the next 24 hours.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team ***
Jet's reply12 Sept 2019, 17:58
Official
Good afternoon Gerda Senekal
We hereby acknowledge your complaint lodged.
Kindly be advised that the query has been forwarded to the management team in our New Accounts department for urgent assistance and feedback will be provided within the next 24 hours.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team ***
We hereby acknowledge your complaint lodged.
Kindly be advised that the query has been forwarded to the management team in our New Accounts department for urgent assistance and feedback will be provided within the next 24 hours.
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team ***
GS
Gerda S's updateReviewer Update
13 Sept 2019, 14:58So after Jet responded to my previous post, where they acknowledged my complaint and said someone will contact me within 24hours, I am still waiting, sooooo will they or won't they??? Hmmmmm
GS
Gerda S's update13 Sept 2019, 14:58
Reviewer Update
So after Jet responded to my previous post, where they acknowledged my complaint and said someone will contact me within 24hours, I am still waiting, sooooo will they or won't they??? Hmmmmm