Still no response

I logged a complaint two weeks ago and I was contacted a couple of days later to recieve an apology and I was told that there would be communication as to what would be done to resolve the issue. I explained to the eastgate manager that i dont want to hear an apology because words mean nothing to me. I want to know what JET/EDCON will be doing to keep me as a client. I deserve something for the ill treatment I have experience by the store. I want to know how much they value me as a customer as I had an account with them and I have purchased from their stores frequently. My experience has put me off the stores and I will not step into a store untill proper action is taken for my complaint.