Still did not receive my payment statement

We as the clients and our relationship manager at adcap (debtsafe) is requesting our payment statement of our jet account for 2 months now and no one at jet can provide us with the proof of what our outstanding balance is. Who is then responsible for this? We are under debt review from 2011 and are paying since then. Now they say we are oweing a rediculous amount and are given over to the collecting department for not paying and now Jet cannot send the proof of that amount. I want my statement of payment and the correct balance as soon as possible. We want to be free from debt review and settle our account. <br> <br>