*****sters - no wonder people struggle to get away

Two mysterious purchases was made on my account by a card that has never transacted on my account before or since 26 June 2023 - a day where I made an online purchase (because I was at home), these purchases was made at a store in Soweto where I have never been on Budget.

May account payments have been used in Oct, Nov, and Dec 2023 wholely for this budget balance, incurring interest on my straight facility. In Jan, Feb, and March 2024, it was split between my straight facility (my debt) and this mystery debt on budget, which means I incurred more interest on my straight facility than I would have. In April, all of the payment was allocated to Straight, but now I am being charged interest on the outstanding balance of the Budget facility.

All my payments are done via EFT - how does this split or one sided allocation even happen?

All of this tells me Jet is happily de*****ing it's customers.

I demand immediate reversal of the **** charges at Exact Dobsonville on 26 June 2023. Also retroactively re-allocate all my payments made because the interest that was incurred should be less on a lower balance.

This is the first post I am making on a public forum for this, but I will continue to post on every single social media platform and I will report this to Wendy Knowler, the consumer watchdog as well.