1 reviews | Active since Jul 2018
Stay away from Jet
Poor Service I bought a pair of slippers at jet Bloemfontein Maitland... Since I spend most of my time in uniform never bothered to wear or fit them... A week back i was home and it was cold... So i decided to wear them. Thr shoes felt though i was wearing 2left shoes, were very uncomfortable... Took them off and the following morning took them back to the store were I was told they could not exchange or refund me cause the shoes are dirty underneath..... How stupid
I lodged a complaint with their head office were no one got back to me... I called head office after 3days were I was told that the regional manager and store manager say they can't exchange the pair for me because they are dirty. I've never experienced such stupidity and incompetence in my life.... Mind you they did not even see these shoes even a picture was never taken to be shown to them.
People if you know what's good for y'all stay far away from Jet..
Thank you for bringing this matter to our attention.
We do apologize for any frustration caused. Kindly however note that our terms and conditions are as follows:
Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached.
The above noted terms are therefore the reason we are unable to assist further.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Thank you for bringing this matter to our attention.
We do apologize for any frustration caused. Kindly however note that our terms and conditions are as follows:
Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached.
The above noted terms are therefore the reason we are unable to assist further.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team