Statement: Unnecessary charges - No refund.

Good day,

I am assisting a lady working with me. She bought a cell phone (not on contract as she had her own sim card and number)for R799.90 on 5 April 2018 and she was told the monthly payment will be R125.00. Her first payment R200.00 was 2 May '18, and up to August 2018 she paid R1060.00 and every month the installment due reflecting is higher and the outstanding balance increases. The balance reflecting after her payment in Aug. '18 was R1017.90

Jet send a statement which reflect Family funeral insurance, Family provider and Family accident subscriptions which she did not sign for, as well as Airtime/data subscription and SMS air subscription. She only bought a cell phone. She only signed for Cell phone insurance.

Now they would not refund the insurance premiums and sms subscriptions as she has paid more than she owed. When she goes to the branch in Westonaria, they say they do not know what is going on with her account they can't help her.