bG
boudeschus G
1 reviews | Active since Dec 2014
29 May 2015, 11:33
staff shortages
We are curently in the jet mart shop in upington and we are standing here since 11:00 and there is only 2 cashiers working and there are 10 tills its unexceptable because this is a sign of poor leadership as this situation was not unforseen the worst of all is that a customer approached one of the floor managers as to why the tills are empty and what are they going to do bout it and his answer was nothing as they cant help that the people dont show up is that not enough to make a customer irate if they even know what it means
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Jet's replyOfficial
29 May 2015, 14:15Hello boudy,
Thank you for bringing this matter to our attention. Please be advised we have addressed this matter with the store manager as this is certainly not the level of service we wish to render to our customers.
This incident could have certainly been handled in a different light. we must apologise for the unpleasant experience in store. you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we have addressed this matter with the store manager as this is certainly not the level of service we wish to render to our customers.
This incident could have certainly been handled in a different light. we must apologise for the unpleasant experience in store. you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply29 May 2015, 14:15
Official
Hello boudy,
Thank you for bringing this matter to our attention. Please be advised we have addressed this matter with the store manager as this is certainly not the level of service we wish to render to our customers.
This incident could have certainly been handled in a different light. we must apologise for the unpleasant experience in store. you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we have addressed this matter with the store manager as this is certainly not the level of service we wish to render to our customers.
This incident could have certainly been handled in a different light. we must apologise for the unpleasant experience in store. you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,