WP
Wendy P
1 reviews | Active since Jul 2015
22 Jul 2015, 20:00
Staff member with repulsive attitude
I went shopping at the Jet store in the Glen shopping centre for the 1st time on 22 July. When I got to the till the cashier Memory Sibanda took my purchases. She then stared at me in an arrogant manner as if to say \And what am I the supposed to do with this?". I ignored this and waited. After I didn't react to her first rude gesture"
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Jet's replyOfficial
24 Jul 2015, 08:30Hello pill_wen,
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply24 Jul 2015, 08:30
Official
Hello pill_wen,
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our telephonic conversation we have addressed this incident with the store manager to insure this service will not be rendered again.
We really must apologise for the service you received from the cashiers Memory. I assure you corrective measures will be taken against her as this is certainly not the customer service we promote in stores.
Training on customer service will be provided as well, you will be receiving further communication from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***