1 reviews | Active since Jun 2016
staff lazy and ***********
<p>I went to jet looking for a pram, when I got there I found out the was only 1 left on the ones that I wanted which was on display. The lady couldn't close it so i asked if I can pay for it and come back the following day to be shown how to close it. When I went there today the guy they said would assist me said he couldn't close it, I asked for a refund but they told me they can't give me cash but they have to put the money in a gift card then use the card on cash clients so they can be able to give me back my R1699.99 after they sold out the whole gift card. The guy then came with a different pram for me to take it instead of the one I bought because they couldn't load the Cash on the gift card. I refused to take the pram when they told me I must come back on Monday when the manager is in so they can assist me. The problem is when I bought the pram I wanted to use it this weekend as we are going away with my man. So now I have to carry my baby by hand since they couldn't assist me by giving me my money back.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to Jet Bushbuck ridge management for actioning accordingly regarding the faulty pram purchased in store. A reference number for the formal complaint logged on your behalf is as follows ********** 094/GO We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly.. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to Jet Bushbuck ridge management for actioning accordingly regarding the faulty pram purchased in store. A reference number for the formal complaint logged on your behalf is as follows ********** 094/GO We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly.. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you so much for the assistant. The manager tried to get hold of me thru my cellphone but couldn't so she ended up sending 1 of her staff to my work place. The issue was solved and she apologised for the inconvenience and ended up refunding the money back since the was no other pram at the store, she promised to call me should she receive the same model which I had bought. She was really sincere so I know it might be because of you guys but I'm glad you really are there for customers. Keep up the good work, thank you
Thank you so much for the assistant. The manager tried to get hold of me thru my cellphone but couldn't so she ended up sending 1 of her staff to my work place. The issue was solved and she apologised for the inconvenience and ended up refunding the money back since the was no other pram at the store, she promised to call me should she receive the same model which I had bought. She was really sincere so I know it might be because of you guys but I'm glad you really are there for customers. Keep up the good work, thank you