MH
Mandy H
1 reviews | Active since Aug 2015
29 Aug 2015, 14:27
Staff at Jet very unsympathetic to complaints
This morning (Saturday 29/08/2015) I visited Jet Stores to exchange a garment. Obviously being month end the queue was extremely long, and I didn't mind the wait, until a black intoxicated male came from the end of the queue, called his female companion to the front, and went to the cashier \Mphundu"to pay for his goods. I then made a comment that he should not be allowed to do that and that he needed to wait his turn"
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Replies (1)
Jet's replyOfficial
31 Aug 2015, 14:09Hello Mandyhzn,
As per our telephonic conversation we must extend our apology for the overall service experience your have received in store. I assure you this matter has been addressed with the store manager to insure this will not happen again.
We thank you for bringing this matter to our attention and assure you this incident will be handled accordingly by Head Office. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must extend our apology for the overall service experience your have received in store. I assure you this matter has been addressed with the store manager to insure this will not happen again.
We thank you for bringing this matter to our attention and assure you this incident will be handled accordingly by Head Office. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply31 Aug 2015, 14:09
Official
Hello Mandyhzn,
As per our telephonic conversation we must extend our apology for the overall service experience your have received in store. I assure you this matter has been addressed with the store manager to insure this will not happen again.
We thank you for bringing this matter to our attention and assure you this incident will be handled accordingly by Head Office. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must extend our apology for the overall service experience your have received in store. I assure you this matter has been addressed with the store manager to insure this will not happen again.
We thank you for bringing this matter to our attention and assure you this incident will be handled accordingly by Head Office. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***