SOLUTIONS SOLUTIONS JET

Good day I am writing this with such a heavy heart. I went to jet on a Saturday and bought clothes with weaves also, now when buying the weaves I wasn’t allowed to open them and look inside. I still bought them though, get home and find that one of the weaves looks like it’s been worn numerous times before. I then return the following Tuesday at five o clock to be told that they have banked their money so they only give me a gift card which I refused to accept because cash is what I wanted. So I left but the thing is I knock off late at work that’s the only time I’m available. I returned to jet again at 17h00 again and was told that they bank and don’t accept weaves returned so they won’t take them back , by this time I had already called jets customer care. They didn’t say I can’t return the wigs. After telling them that the wigs were damaged the store manager came to my workplace which I applaud to see for herself she only looked at one because that’s the one that was like major damaged which she informed that they receive them from the supplier as they are and I informed her that I’ll be returning them both. At this point I was informed I was not going to get cash. I was cool with that now because at first I was fighting for a cash refund I didn’t a gift card, but I saw that no way am I getting my money back here. I had accepted I wasn’t going to get my money in my mind and heart. Lo and behold when I go back to JET to get a gift card refund they say I can only get a refund for one wig if you follow my story even the call I logged with JETS contact centre it was for two weaves so why am I only being refunded one. These products were bought at the beginning of August it’s now coming to a close. I STILL HAVE JETS PRODUCTS which they don’t seem to want then why I should I keep them. The number I got from the customer care was ***/GO. When I was logging my complaint. The thing is I started with jet, like I contacted them made aware of the issue but still no refund or should I say half refunds because I wanted to refund both not one. Jet is telling me that they only take one because they don’t accept weaves back, but how can you take this one back though right. I’m not fighting I just want my money back in the worst way possible. I am a huge fan of JET clothing as most of my clothes are from there as a PLUS size woman I struggle to find clothes and JET caters to me, but with this incident I was very disappointed in the way it was handled I just want them to take their products back. Another thing the last time I went there they were like I have to make a choice and as I took the items back cause I want them to take both wigs not just one I swear I left my slip there but they said I left with it, which I didn’t. I love JET but with this I’m not happy. Why wasn’t I informed before I bought them that they don’t refund yeah.

Hoping to find a resolution. THANK YOU