MS
Melinda S
1 reviews | Active since Dec 2012
10 Apr 2015, 16:42
So over this service!
If you need to replace your account card please don't make the mistake of going to this branch. You are ignored for about 20 minutes, when you ask for help you are told to take a seat and relax. Really? Then the manager comes but he can't replace the card. Then he calls a staff member who can only activate new accounts??? And she just walks away again!! After 30 minutes someone comes to help, not knowing we were here at all??? So over this?!
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Replies (1)
Jet's replyOfficial
13 Apr 2015, 10:05Hello SparkyMelz,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received.
We have raised your concerns with the store manager as this is certainly not the level of service we wish to provide to our customers.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received.
We have raised your concerns with the store manager as this is certainly not the level of service we wish to provide to our customers.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply13 Apr 2015, 10:05
Official
Hello SparkyMelz,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received.
We have raised your concerns with the store manager as this is certainly not the level of service we wish to provide to our customers.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store with regards to the service received.
We have raised your concerns with the store manager as this is certainly not the level of service we wish to provide to our customers.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,