1 reviews | Active since Aug 2016
SMS AIR SUBSCRIPTION AND MOBILE CONTENT FEE
<p>i am being charged monthly for these two thing yest i never signed up for them, and i dont receive the so called airtime anyway. Ive called them for the past 3 month, eventually this month they have refunded me for the sms air subscription but the Mobile content fee is still being deducted from my account.</p> <p>Phoned today about it ......after some shockingly rude man on the other end of the phone couldnt even tell me anything except for " we will log it , here is your referance number"</p> <p>I told him i want a refund for the MOBILE CONTENT FEE nd he tell me they did refund me..? So i said no JET has refunded me for the SMS AIR SUBSCRIPTION, he tells me its the same thing....IF ITS THE SAME THING WHY AM I BEING CHARGED TWICE FOR IT? AND WHY IS IT STILL BEING DEDUCTED FROM MY ACCOUNT?</p> <p>I want to know where i subscribed to this - they cant answer me.</p> <p>I want to know if they going to refund me - They cant answer me.</p> <p>I want to speak to there manager - not avaliable</p> <p>I want to speak to supivisor - not avaliable.</p> <p> </p> <p>What *******.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We will have to escalate the matter to the R.M.C.S team on our valued customer's behalf, however we need your Edcon account number to assist further .
Kindly find the R.M.C.S details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. We will have to escalate the matter to the R.M.C.S team on our valued customer's behalf, however we need your Edcon account number to assist further .
Kindly find the R.M.C.S details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
So now i recieve my next statement and guess what...... YOU ARE STILL DEDUCTING THE SMS AIR SUBSCRIPTION?
So much for your previous resposne of "ESCALATING THE MATTER".
Please JET tell me what your excuse is now?
So now i recieve my next statement and guess what...... YOU ARE STILL DEDUCTING THE SMS AIR SUBSCRIPTION?
So much for your previous resposne of "ESCALATING THE MATTER".
Please JET tell me what your excuse is now?
