Should not work with public

I went to Jet on Sunday to activate my new Jet account card in store.I got to the counter, this lady just yelled at the tellers \customer!"I told her that I actually need to go to the new account department.She just looked at me and spoke her language to the other tellers.a younger lady came to help me.I was told that she cannot find me on the system and that she has to phone customer care - did not look like they wanted to help me.she continue talking to the manager in their language about me for a while.I did not understand what the discussion was about and not sure what they needed from me and if they will be able to activate the card.the manager (older lady) then came forward - speaking to me for the first time - wanting to know if she can intervene.she had a bad attitude.I told her I am not sure what they want from me and will they be able to assist.she raised her voice and I said I also do not appreciate them speaking about me in a language I do not understand"