sK
shanaaz K
1 reviews | Active since May 2011
30 Mar 2016, 07:47
Shoes
Good Day,<br> To whom it may concern. I bought a pair of black shoes for my son at Jet Vangate Mall a month ago. I paid R199.99 for the shoes and already the shoes is broken. The quality of the shoes is poor and i cannot believe that i only bought it a month ago and it is starting to come loose at the stitching of the shoes. I do not have the slip anymore, but i just wanted to let you know the quality of your shoes clearly is not good.<br> Best Regards,<br> S.Khan
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Jet's replyOfficial
30 Mar 2016, 12:34Hello S Khan,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Van gate Mall management for actioning as you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Van gate Mall management for actioning as you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply30 Mar 2016, 12:34
Official
Hello S Khan,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Van gate Mall management for actioning as you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Van gate Mall management for actioning as you are not happy with the quality of the shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,