MC
Maria C
1 reviews | Active since Feb 2016
15 Nov 2019, 16:50
Shocking service
I have been shopping at Jet at Mall of the south for more than 3 years . I buy more than R800 a month. I know it might not be lot but it is alot fir me. Everytime you get there they dont have stock according to the staff who are very quick to say our systems are down we can help you. The stand and shout at each other not taking the customer into concideration. They talk in their language while you are standing in front of the counter. Dont greet you at all. Very rude and abrupt. I will never ever go to JET again. And i will advise everyone I know not to go
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Replies (1)
Jet's replyOfficial
16 Nov 2019, 12:11Dear Maria,
Shopping at our Jet Mall of the south store should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Shopping at our Jet Mall of the south store should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Jet's reply16 Nov 2019, 12:11
Official
Dear Maria,
Shopping at our Jet Mall of the south store should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Shopping at our Jet Mall of the south store should have not been so frustrating and time consuming for you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***