LH
Lindsay H
1 reviews | Active since Aug 2018
18 Nov 2018, 10:55
Shocking Jet
My mum bought a new cell phone. The hisense came with no software so she was advised to return it for repairs which she did. In the original box with the charger. After 9 weeks the phone was returned in a brown box unsealed. No charger and the phone is now dead and has been returned again. Jet we no longer want the phone and expect a full refund. Please can you advise your staff at the scotburgh branch that this is our entitlement considering the phone never worked.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
19 Nov 2018, 09:15Thank you for bringing this matter to our attention. Kindly note that we will be escalating your query to our store for investigation purposes and feedback will be provided to you.
The cellphone policy allows you to return the handset if faulty within the 7 days of purchase , thereafter it has to be sent away to the service provided for repairs. We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgars Customer Experience Team
The cellphone policy allows you to return the handset if faulty within the 7 days of purchase , thereafter it has to be sent away to the service provided for repairs. We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,
Jet's reply19 Nov 2018, 09:15
Official
Thank you for bringing this matter to our attention. Kindly note that we will be escalating your query to our store for investigation purposes and feedback will be provided to you.
The cellphone policy allows you to return the handset if faulty within the 7 days of purchase , thereafter it has to be sent away to the service provided for repairs. We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgars Customer Experience Team
The cellphone policy allows you to return the handset if faulty within the 7 days of purchase , thereafter it has to be sent away to the service provided for repairs. We apologise for the disappointment caused to you.
***/GO
Kind regards
The Edgars Customer Experience Team
Best regards,