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nomathamsanqa T

1 reviews | Active since Jul 2015

30 Aug 2019, 08:59

SHOCKING EXPERIENCE WITH JET ACCOUNT, I HAD NO IDEA CUSTOMERS ARE TREATED THIS WAY

SHOCKING EXPERIENCE WITH JET ACCOUNT, I HAD NO IDEA CUSTOMERS ARE TREATED THIS WAY in retail industry

An agent by the name of Azima Mayor from jet was never trained to deal with customers, she has such an attitude telling me i can do whatever i want, bottom line is she wont refund me, what i decide do after has nothing to do with her

I now need a letter from the same rude agent giving reasons for refusing to refund me after Jet failed to send me the call recording as evidence that i agreed to the mobile subscription in 2017, as she said there is no call

jet is a **** people dont open an acc with this people, PURE *****

There is no sense of agency when handling complains, i will continue to complain until justice is served

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Replies (1)
Jet
Jet's reply30 Aug 2019, 11:13
Official
Dear  Nomathamsanqa

Thank you for making contact with us once again.
We are aware of your airtime subscription query and will provide you with feedback in 5 working days.

We apologise for the disappointment caused to you .

Kind regards

Jet Customer Experience Team
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