shocking experience ever, talk about ripping people off!!

<p>my mother has a jet acc that i am currently paying for, on Oct the 23rd we paid an amount of R2000.00 from the +-R2500 that was outstanding. on the 2nd of Nov we paid R270.00. to our surprise, we now get a statement for +-R800.00 how ridiculous. we then went to the jet store in Kwa-Thema. we were then advised of add insurances that totalled to about R300 odd, how could you people do this? how do you add additional stuff into the customers account without their authorisation. we called your customer service department and we spoke to Thembi who was very helpful and promised to log a query with the customer service department. we are so dissatisfied with this because we've been paying for this acc since 2013 and there were no additional extras mentioned to us and then suddenly theres insurance plans, hospital plans that are being removed and added into the account. this is simple. since your customer service department will be investigating this. we need a copy or copies of the voice recording, or proof where my mother signed for these extra charges. the only amount we acknowledge is the cellphone insurance which we cancelled on the 20.12 and the acc protection plan. the rest of these extras we want removed from the acc and if no confirmation that we opted for these, we need the funds reversed back into her acc ASAP. if you can provide proof that we requested these, we will glady pay. we are so unhappy and we request that this be actioned just before we can make another payment for Jan. NB we have cancelled all the extra policies aswell. Precious Dudu Skosana</p>