BS
Buyisile S

1 reviews | Active since May 2015

12 May 2015, 08:58

SHE BUL**** ME DIDNT WANNA LISTEN TO A THING!!

I was bul**** by a lady when I came to activate my account yesterday. I was accompanied by a friend who also wanted to open an account there. I came in earlier before to activate it continue because I didn't know my work number by head and its a new number it was on my phone but then my phone bettry died I asked to come back later. When I was there she gave me an attitude and bul**** me. She asked why I didn't finish updating my details earlier while I was explaining it to her, she didn't want listen she told me that I should know everything I wrote on the application since Im the one who app****, I kept on explaining to her she then made a phone call and she spoke softly on the phone for few minutes then gave me the phone a gentleman asked me questions I answered and asked what happened earlier I told him then gave her the phone. She then said some people don't mind doing *****. She said I must bring my payslip and bank statement. I said for what coz I don't understand she started screaming at me that's when I took my id and left. I don't want this account anymore and my friend as well said she doesn't want to open an account anymore coz of the way she treated me. Im still shocked

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Replies (1)
Jet
Jet's reply18 May 2015, 14:22
Official
Hello DeeOnke,

As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the service you have received from Mureen , we assure you corrective measures and training on customer service will be provided to her as this is certainly not the standard of service we wish to provide to our customer.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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