IM
Ishmael M
1 reviews | Active since Mar 2011
26 Jan 2016, 19:57
Settled Account not closed even after reporting
I settled the account and they promised to close it but they never did, even after I complained several times. On the credit record it shows that I owe them but I don't because I paid-up that account and they said its closed. This has serious impact on my life and credit record. Please help.
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Jet's replyOfficial
27 Jan 2016, 15:12Hello pulemagale,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Kindly note we will be addressing your concerns with our accounts department directly for further assistance and feedback will be provided.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Kindly note we will be addressing your concerns with our accounts department directly for further assistance and feedback will be provided.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Jet's reply27 Jan 2016, 15:12
Official
Hello pulemagale,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Kindly note we will be addressing your concerns with our accounts department directly for further assistance and feedback will be provided.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you.
Kindly note we will be addressing your concerns with our accounts department directly for further assistance and feedback will be provided.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***