service not satisfactory

Dear Sir / Madam. On Saturday 5 December 2015 I went to jet zevenwaght mall to purchase a pair of shoes. After waiting more than 30 minutes in the que customers were told that this particular till was for cash only. They showed us to a sign that said cash only. However this sign was placed on a pole in front of the cashier and the only people who could see this was the cashiers and not the customers. How do jet expect customers to adhere to the sign if the customers cant see it. We were then referred to another queu and here I waited another 10 minutes. When I arrived at the cashier I told then that the sign is showing in the wrong direction and that customers must be able to see it. I then took a photo of in which direction the sign show, just in case they argue with me. After showing the cashier the error, the signed was then turned into the right direction. If they would have done this in the first place customers like myself would had stood in the correct que in first stance. Jet has caused me valuable time.<br> <br> Regards<br> <br> Mr Uys