LH
Luke H

1 reviews | Active since Jan 2016

11 May 2018, 10:31

Service fits the quality you sell

Service is a thing of the past by Jet N1 City. I have purchased shoes in the past and they usually last a pretty good time. When I had hassles, they usually sorted it out quickly. I bought a pair of boots about 7 weeks back, they started to flake off at the front of the shoe, back hill started to split. I took the boots back yesterday and was told by the cashier/manager who sold the boots to me, she now tells me of a 30 day money back policy. Why could she not of told me this when I bough the defective boots. I have already paid my account off a few months ago. I will be closing my account with your organization in the upcoming week. Your service sucks more than the **** you sell.

0
Replies (1)
Jet
Jet's reply11 May 2018, 10:54
Official

Thank you for addressing your service experience with us. We would like to apologize for the overall service experience received.

Please be advised we have referred your query to management for assistance and feedback will be provided to you.

Reference number: ***/GO

Kind Regards,

The Customer Experience