AZ
Ayanda Z
1 reviews | Active since Jul 2014
20 Jul 2019, 14:16
**** service
My mom bought a phone (Mobicel Tango Lite) from Jet in Boulder's Mall on 15 June 2019. The screen went blank. The phone was taken for repairs to Vodacom on the 02 July 2019. On 15 July my mom got a message that the phone is ready for collection. When we got to Jet in Boulder's they told us the phone is liquid damaged and it was not fixed. But the phone didn't get in water it just froze and the screen went blank. So we were given back the dead phone.
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Replies (2)
Jet's replyOfficial
20 Jul 2019, 16:47 Thank you for taking the time in addressing your cellphone concerns with us. Kindly be advise we have referred your query to our management team for assistance.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
***.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
***.
Best regards,
Jet's reply20 Jul 2019, 16:47
Official
Thank you for taking the time in addressing your cellphone concerns with us. Kindly be advise we have referred your query to our management team for assistance.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
***.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
***.
Best regards,
AZ
Ayanda Z's updateReviewer Update
22 Aug 2019, 07:46My mom was called to return the phone back for a second opinion (re-assessment). After a week or so, she was called to come take a new phone. So problem is solved. Thank you so much for your help.
AZ
Ayanda Z's update22 Aug 2019, 07:46
Reviewer Update
My mom was called to return the phone back for a second opinion (re-assessment). After a week or so, she was called to come take a new phone. So problem is solved. Thank you so much for your help.