NM
Nompumelelo M
1 reviews | Active since Mar 2015
30 Mar 2015, 16:03
Sent pillar to post, yet still no assistance
I wanted to insure my tablet, and as per the info i got on your webpage I called the number that was provided. After holding for 15 minutes I was told that insurance is not done over the phone anymore and I need to go to the store. I went to the store and after standing in a long que a consultant told me they only insure tablets that were bought at Jet! Why wasn't I told about that when I called, I would have saved me a trip!
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Jet's replyOfficial
07 Apr 2015, 10:16Hello Lelo94,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that if you have a phone that was not purchased in our store, you will need to visit the store where you can find out if they offer the cash insurance for tablets (administered by Finrite). You can then request that they contact Finrite to advise whether the insurance can be taken up should all the requirements be in order with the tablet you require to be insured.
For further information, kindly contact finrite directly on *** and a friendly consultant will gladly advise you.
Again we apologise for the inconvenience and thank you for alerting us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that if you have a phone that was not purchased in our store, you will need to visit the store where you can find out if they offer the cash insurance for tablets (administered by Finrite). You can then request that they contact Finrite to advise whether the insurance can be taken up should all the requirements be in order with the tablet you require to be insured.
For further information, kindly contact finrite directly on *** and a friendly consultant will gladly advise you.
Again we apologise for the inconvenience and thank you for alerting us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Jet's reply07 Apr 2015, 10:16
Official
Hello Lelo94,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that if you have a phone that was not purchased in our store, you will need to visit the store where you can find out if they offer the cash insurance for tablets (administered by Finrite). You can then request that they contact Finrite to advise whether the insurance can be taken up should all the requirements be in order with the tablet you require to be insured.
For further information, kindly contact finrite directly on *** and a friendly consultant will gladly advise you.
Again we apologise for the inconvenience and thank you for alerting us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that if you have a phone that was not purchased in our store, you will need to visit the store where you can find out if they offer the cash insurance for tablets (administered by Finrite). You can then request that they contact Finrite to advise whether the insurance can be taken up should all the requirements be in order with the tablet you require to be insured.
For further information, kindly contact finrite directly on *** and a friendly consultant will gladly advise you.
Again we apologise for the inconvenience and thank you for alerting us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***