1 reviews | Active since Jun 2013
Searching at the door
When I was about to leave the shop I opened my bag for the security officer (A Mulaudzi PSIRA ***) to search it . She took out my purse and asked where did I get the purse and I told her I bought it from mrp and she told me to take empty it shouting at me, I did just that without retaliation. She told me the very same cut out purse was being sold at jet and she's suspicious. People nearby were looking at me because she was busy shouting at me. She took the empty purse and pass it by the sensors at the door and there was no sound. Asked why didn't she let me go in the first place and see if the sensor will ring without treating me like I am a *****. She said whether I like it or not she doing her job. Asked her what did I do to give her a red alarm she started shouting at me using tshivenda. It was so humiliating that I was no longer comfortable to be in that mall. She didn't even apologise for the way she treated me when I wrote her details down she scolded me using tshivenda saying I should ask for her permission.I don't know what she was saying that kept people starring at me cause I don't know tshivenda. Last encounter with her she touched my private part as part of her job
As per our telephonic conversation we must apologise for the inconvenience caused and your overall service experience. We have addressed this matter with the store manager regarding the security guard.
I assure you corrective measures will be taken against A Mulaudzi as this is certainly not the way we wish to treat our customers. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the inconvenience caused and your overall service experience. We have addressed this matter with the store manager regarding the security guard.
I assure you corrective measures will be taken against A Mulaudzi as this is certainly not the way we wish to treat our customers. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
