NS
Nadine S
1 reviews | Active since Jul 2011
23 Aug 2016, 17:14
School shoes
<p>About a month and half ago I bought my kids both new school shoes. Both pairs are breaking apart!! This is really frustrating as I wasted my money on this???? I expect a response as soon as possible as to how this matter can be resolved! Seriously disgusted in Class Act Quality! I cant see how school shoes can fall apart in a month and a half time!</p>
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Replies (2)
Jet's replyOfficial
24 Aug 2016, 06:16We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Tyger valley management for actioning accordingly as you are not happy with the quality of the school shoes and the purchase was made in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply24 Aug 2016, 06:16
Official
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Tyger valley management for actioning accordingly as you are not happy with the quality of the school shoes and the purchase was made in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
24 Aug 2016, 06:20We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Tyger valley management for actioning accordingly as you are not happy with the quality of the school shoes and the purchase was made in store. A reference number for the formal complaint logged on your behalf is as follows ********** 010/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply24 Aug 2016, 06:20
Official
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Tyger valley management for actioning accordingly as you are not happy with the quality of the school shoes and the purchase was made in store. A reference number for the formal complaint logged on your behalf is as follows ********** 010/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,