**** of a company

I have an account at jet stores and I am up to date with my payments, my problem is that I went to the branch to take in a phone which was damaged because I have an insurance with Jet . I was first told my insurance was cancelled and I was surprised because I never cancelled anything, I also found out jet has been deducting money for airtime which I never received in my account. After a few minutes I was told I will be assisted but I'll be charged twice because my insurance was cancelled which is a **** and not appropriate because I never cancelled anything . After a few minutes I was so surprised when I was told my account had been cancelled because I didn't update my documents something about proof of residence and identity document, this had ne so frustrated because I was never told about any update, no call, sms or even an email but yet I pay every month. I waa unable to take my phone in, this is uncalled for and after so many years I am going to cancel this **** of an account and I also want my money back which has been deducted for airtime