1 reviews | Active since Oct 2015
Samsung core taken in for repairs but no response
I took my phone Samsung Core to the Jet Balfourpark store on the 29thFebruary due to it not working after 2months I've used the phone, the phone is still under warranty and I have Insured it with Edcon.i was told by Mbali that it will take 2weeks for it to be fixed, I went to check on it after 3weeks since there was no feedback, but I was told it was not back@the store!Mbali then called me on the 2nd April to complete the claim form, which I did.I then called the call centre for the insurance on.the 5th April to check on how far they are with my phone, I was told that my phone was in storage as I had not completed the claim form. I then went to Mbali and asked her to call those people but she confirmed she sent through the claim form. What I needed to know is why did they wait a month to tell me about a claim form and why do I have to do the follow up all this time? It's been 7weeks now and I can't be without a phone for so long due to people's incompetence.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Balfour park management for actioning accordingly as the Handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Balfour park management for actioning accordingly as the Handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.