lL
lerato L
1 reviews | Active since Mar 2014
03 Sept 2015, 09:20
safety while shopping
yesterday i lost my phone at the outlet mentioned above ......i looked for a security guard and asked her to check on the footage as i was still with the people i suspected ...she walked away for a few minutes and later came back to inform me that they do not have cameras ...so i had to purchase a new phone and i went to one of the shops in the same group as jet ....one of the consultants informed me that they do have cameras at jet ....now i am puzzled...could it be that the lady works with the people who ***** phones or i was just a victim of this particular crime ......i dont know but i need an answer as to why i wasnt shown the footage .
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Jet's replyOfficial
03 Sept 2015, 10:34Hello loveLee,
Thank you for taking the time to share your concerns with us .We are so sorry to hear your cell phone had been lost in store.
We are currently liaising with the store manager regarding the incident in store, we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us .We are so sorry to hear your cell phone had been lost in store.
We are currently liaising with the store manager regarding the incident in store, we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply03 Sept 2015, 10:34
Official
Hello loveLee,
Thank you for taking the time to share your concerns with us .We are so sorry to hear your cell phone had been lost in store.
We are currently liaising with the store manager regarding the incident in store, we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us .We are so sorry to hear your cell phone had been lost in store.
We are currently liaising with the store manager regarding the incident in store, we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,