RUDE TREATMENT FROM SUPERVISOR AND CASHIER

Good Day,

I hereby wish to lodge a complaint with the staff from Klerksdorp Jet in Matlosana Mall. Their names are as follows:

Pretty (Supervisor)

Thabang

Neo

I made a purchase on the 21st of April 2021 and discovered at home that they clothes do not fit me as speculated. I then went back on Sunday, 09 May 2021@ 10:14am where I was dishonourably treated. I went to exchange the clothes however I could not find anything that I needed therefore I requested for a refund. Neo told me that I have worn the shoes (with the tag on) and went to verify with Pretty who said Indeed I have worn the shoes. I asked them how on earth can I wear shoes that have the tag on, they responded arrogantly so that it is possible. I told them that those shoes were big and there was no way I could wear them.

Neo told me that her till does not have money. I must wait for Thabang who was still busy with another customer. Neo was causing a scene, Pretty saying that the shoes have been worn and the sale items are refunded I must take something for the amount that I request to be refunded. I got very disrespected by Thabang whom after helping a customer just ignored me and packed the hangers. I have left my kids in the car and was now panicking that they will suffocate from the duration of time I have left them. I didn’t think that I would be delayed deliberately inside the JET. Thabang ignored me and carried on packing the hangers whereby I asked him are you going to help or not he responded in a very rude manner that “hey Ms we don’t refund sale items” (with his eyes wide opened and eyebrows raised). I asked what that policy came from because it is not at the back of the till slip, he said you are wasting your time we will not give you any money to find something in store and that is their shop’s policy (Jet Matlosana Mall). I was very disappointed with their behaviour and treatment towards me and left the clothes on their counter.

To date, the clothes are at the store and hereby request their superior to investigate the matter and see how am I going to get my hard-earned cash (more especially in this pandemic of Covid-19). I have received a message from my medical aid that our area that they data indicates increasing new COVID-19 infections. I avoid malls at all costs. I am residing in Orkney and we no longer have Jet in our town. I had to travel 60km to and from Matlosana Mall. The cost of living is too high. They must see to it how I get my money back. I will go to that store to be humiliated again and be treated like some sort of valueless customer.