TA
Tanya A
1 reviews | Active since Feb 2015
31 Mar 2015, 23:34
Rude staff
The service at jet in the golden acre is really poor. The staff are rude, today i went there to return something at 17:20 and was told very abruptly by the security at the door that they are closed. The trading hours are until 17:30 but they pull the shutters down before then when i pointed out the time she raised her voice. The staff dont greet they have their own conversations while attending to customers.
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Replies (1)
Jet's replyOfficial
01 Apr 2015, 09:23Hello Betty79,
Thank you for raising your concerns with us. We must apologise for the frustration and inconvenience caused in this incident regarding the security guard I assure you this matter will be addressed accordingly in store and feedback will be provided to you shortly.
We must extend our apology for the unpleasant experience in store. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. We must apologise for the frustration and inconvenience caused in this incident regarding the security guard I assure you this matter will be addressed accordingly in store and feedback will be provided to you shortly.
We must extend our apology for the unpleasant experience in store. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply01 Apr 2015, 09:23
Official
Hello Betty79,
Thank you for raising your concerns with us. We must apologise for the frustration and inconvenience caused in this incident regarding the security guard I assure you this matter will be addressed accordingly in store and feedback will be provided to you shortly.
We must extend our apology for the unpleasant experience in store. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. We must apologise for the frustration and inconvenience caused in this incident regarding the security guard I assure you this matter will be addressed accordingly in store and feedback will be provided to you shortly.
We must extend our apology for the unpleasant experience in store. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,