CC
Charlene C

1 reviews | Active since Nov 2012

27 Apr 2015, 06:49

Rude Staff

Once again Jet at Eastgate disappoints me. Friday night we went with our 3 kids to Jet. The fitting room staff were super friendly BUT when we got to the tills it was horrible. NO ONE SMILES. ONE till was open with loads of staff hanging about. I asked a lady \opening"tills why is there one till and will she be opening more. There were atleast 20 people in the queue. She smirked and ignored me. Only after repeating myself 3 times did she say \""Yes\"". NOT ONCE DO THE STAFF APOLOGISE. Next minute 5 tills open. WHY must we moan for tills on a pay day Fri night? Can the manager not say I apologise and will open more tills now? I will avoid this store and make sure I advise everyone to stay away from Jet and there low calibre staff"""

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Replies (1)
Jet
Jet's reply29 Apr 2015, 10:06
Official
Hello CharleneCiani,

Thank you for bringing this incident to our attention. Please be advised we have raised your concerns with our in store management team to insure all till points will be managed accordingly and customer service training will be provided to all cashiers in question as we want all customer to have a pleasant experience.

Your will be receiving direct feedback shortly. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,