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ELEKANYANI T

1 reviews | Active since Nov 2012

06 Feb 2016, 17:22

Rude consultant

Hi went to jet mart boulders 6 feb 2016. i wanted to have a few things clarified on my account, so i went to the customer care section, there were 2 women standing by one till, one of the ladies told me to take a seat because she was still assisting another customer, the other woman (linda) left and came back with another customer, she assisted him, i was still sitting waiting, when she was done i asked if she (linda) assists with customer related queries, she said yes, i then asked her why she had fetched another customer while i waited and thats when she lost it, she was very rude and shouting at me, she told me that i was giving her attitute. She didnt have a name tag so i asked her for her name and she told me i had no business asking for her name. This woman (linda) was rude, unprofessional, mean and ***********. I was made to feel like she was doing me a favour, and she even told me to ask someone else to assist me because she wasnt going to assist me. I have been a jet customer for year and not once have i ever been treated like this, the level of rudeness i received from this linda woman is shocking and unaccepteble.

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Replies (1)
Jet
Jet's reply08 Feb 2016, 12:02
Official
Hello Elekanyani,

Our attempts to contact you today at 11:58 AM have been unsuccessful. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.

Please note your query has been escalated to our store manager and feedback will provided shortly

Reference number: ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience Team
***

Best regards,