XS
Xolani S
1 reviews | Active since Jun 2016
17 Feb 2017, 14:04
Rude call centre agent
<p>My mother got a call from a call centre agent named Angelo who call from ********** 100,he was very rude to my mother and asking why she is not answering her phone and all that.He was down right rude.I dont know if thats the customer centricity that Jet teaches their agents.My mother deserves an apology from the company.if that does not happen I wont hesitate to contact the Council of Debt Collectors and lay a complaint</p>
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
18 Feb 2017, 09:38Thank you for making contact with us regarding your mums account .
According to the national credit agreement the account is now in arrears, therefore your mum is receiving these collections calls .Kindly advise her to contact our collections department on ***to make suitable payment arrangements.
Kind regards
The Edcon Customer Experience Team
Best regards,
Jet's reply18 Feb 2017, 09:38
Official
Thank you for making contact with us regarding your mums account .
According to the national credit agreement the account is now in arrears, therefore your mum is receiving these collections calls .Kindly advise her to contact our collections department on ***to make suitable payment arrangements.
Kind regards
The Edcon Customer Experience Team
Best regards,