bM
betty M
1 reviews | Active since Mar 2009
12 Aug 2015, 12:15
ROTTEN SERVICE
i went to jetmart in bree street, jhb yesterday. i took some clothes and went to the fitting room which was locked with a chain and lock. there is a button next to it saying press button for service. i pressed the button three times and waited over five minutes, but no one showed up. i went to the cashiers and there was a guy who told me to go and wait there, i waited another five minutes and had to leave the shop because nobody showed up to open the fitting room door.
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Replies (1)
Jet's replyOfficial
12 Aug 2015, 14:44Hello upow2,
Our attempts to contact you today at 14:13 PM have been unsuccessful .Thank you for bringing this matter to our attention. We have addressed this incident with our in store management team as this is not the type of service we promote in store.
This matter could have been handled in a different light, standing around and waiting to use the fitting rooms is certainly unacceptable you will be receiving further communication from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 14:13 PM have been unsuccessful .Thank you for bringing this matter to our attention. We have addressed this incident with our in store management team as this is not the type of service we promote in store.
This matter could have been handled in a different light, standing around and waiting to use the fitting rooms is certainly unacceptable you will be receiving further communication from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,
Jet's reply12 Aug 2015, 14:44
Official
Hello upow2,
Our attempts to contact you today at 14:13 PM have been unsuccessful .Thank you for bringing this matter to our attention. We have addressed this incident with our in store management team as this is not the type of service we promote in store.
This matter could have been handled in a different light, standing around and waiting to use the fitting rooms is certainly unacceptable you will be receiving further communication from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 14:13 PM have been unsuccessful .Thank you for bringing this matter to our attention. We have addressed this incident with our in store management team as this is not the type of service we promote in store.
This matter could have been handled in a different light, standing around and waiting to use the fitting rooms is certainly unacceptable you will be receiving further communication from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,