Rotten attitude of Jet Manager

I went into the Jet,phoenix plaza branch,<br> I went in as I have being retrenched and went in to make a claim as I have account protection, I stood by the customer service desk and the cashier asked me what I wanted I explained and she advised she will assist after she serves the customer she has, another Jet staff walked by and asked what I was waiting for, I explained, the staff named Cherity, did not greet, no smile on her face seemed to have had a lemon for breakfast, had such an attitude, I explained I called the call centre and was advised on what documents to submit they unfortunately did not advise me to certify all documents. I explained to cherity that I was not told, she rolls her eyes at me and when I confronted her she says she cant explain to me, then I asked if their was forms that I needed to fill at the branch she asks the cashier the lady explained that they can only be filled at the branch, cherity says just give what she wants, her attitude was appalling as a customer she was supposed to explain the procedure to me because we don't know their procedures, before there I went into another store for the same thing and received brilliant service.Needs proper training.