LN
Luyanda N
1 reviews | Active since Jan 2018
09 Jan 2023, 08:15
****** by Jet Cashier
We went to the Store today and bought couple of items.The cashier did a transaction while busy with my wife and took the other slip claiming that she was buying something cash for herself.My wife asked her what she was doing after she explained to my wife we left the shop not suspecting any wrong doing.We arrived home checked the items bought against the slip and found out that 3 items of R219 each were receipted and yet we bought only 2 items(Back Pack or School Bags for our 2 children)meaning that the cashiers transaction was paid by us.We were ****** by this lady.
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
09 Jan 2023, 08:24Hi Luyanda,
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
Best regards,
Jet's reply09 Jan 2023, 08:24
Official
Hi Luyanda,
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
Best regards,
Jet's replyOfficial
09 Jan 2023, 08:25HI Luyanda,
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
Best regards,
Jet's reply09 Jan 2023, 08:25
Official
HI Luyanda,
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
We appreciate you letting us know. Please provide the store name so we can escalate this with the relevant store
Best regards,
LN
Luyanda N's updateReviewer Update
10 Jan 2023, 07:22Good Day
The store name is Somerset Mall.I went to the store on Sunday 08/01/2023 and was assisted by a gentlemen by the name of Lee Samuels and Andiswa Gwegwe they managed to reverse the 3rd purchase.Still does not satisfy me as a customer being given an answer like the one Nokuthula Ndzimande gave when asked why did she do a transaction at a customer's absence.According to store policy an employee can not do his or her own transaction without being authorized by a supervisor or manager but not in Nokuthula's case.I wouldnt have complained if she have given a different answer,would have gone to the store to query the 3rd transaction which is normally what would have been civil but because she paid less attention and gave a reckless answer.
Thank you to Lee and Andiswa for resolving the issue but the store or the company needs to tighten up its processes to avoid unsuspecting customer to fall victim to staff that always look for opportunities to de***** customers.
The store name is Somerset Mall.I went to the store on Sunday 08/01/2023 and was assisted by a gentlemen by the name of Lee Samuels and Andiswa Gwegwe they managed to reverse the 3rd purchase.Still does not satisfy me as a customer being given an answer like the one Nokuthula Ndzimande gave when asked why did she do a transaction at a customer's absence.According to store policy an employee can not do his or her own transaction without being authorized by a supervisor or manager but not in Nokuthula's case.I wouldnt have complained if she have given a different answer,would have gone to the store to query the 3rd transaction which is normally what would have been civil but because she paid less attention and gave a reckless answer.
Thank you to Lee and Andiswa for resolving the issue but the store or the company needs to tighten up its processes to avoid unsuspecting customer to fall victim to staff that always look for opportunities to de***** customers.
LN
Luyanda N's update10 Jan 2023, 07:22
Reviewer Update
Good Day
The store name is Somerset Mall.I went to the store on Sunday 08/01/2023 and was assisted by a gentlemen by the name of Lee Samuels and Andiswa Gwegwe they managed to reverse the 3rd purchase.Still does not satisfy me as a customer being given an answer like the one Nokuthula Ndzimande gave when asked why did she do a transaction at a customer's absence.According to store policy an employee can not do his or her own transaction without being authorized by a supervisor or manager but not in Nokuthula's case.I wouldnt have complained if she have given a different answer,would have gone to the store to query the 3rd transaction which is normally what would have been civil but because she paid less attention and gave a reckless answer.
Thank you to Lee and Andiswa for resolving the issue but the store or the company needs to tighten up its processes to avoid unsuspecting customer to fall victim to staff that always look for opportunities to de***** customers.
The store name is Somerset Mall.I went to the store on Sunday 08/01/2023 and was assisted by a gentlemen by the name of Lee Samuels and Andiswa Gwegwe they managed to reverse the 3rd purchase.Still does not satisfy me as a customer being given an answer like the one Nokuthula Ndzimande gave when asked why did she do a transaction at a customer's absence.According to store policy an employee can not do his or her own transaction without being authorized by a supervisor or manager but not in Nokuthula's case.I wouldnt have complained if she have given a different answer,would have gone to the store to query the 3rd transaction which is normally what would have been civil but because she paid less attention and gave a reckless answer.
Thank you to Lee and Andiswa for resolving the issue but the store or the company needs to tighten up its processes to avoid unsuspecting customer to fall victim to staff that always look for opportunities to de***** customers.
Jet's replyOfficial
10 Jan 2023, 08:11Hi Luyanda ,
We appreciate you letting us know, we have escalated this with the relevant store.
We appreciate you letting us know, we have escalated this with the relevant store.
Best regards,
Jet's reply10 Jan 2023, 08:11
Official
Hi Luyanda ,
We appreciate you letting us know, we have escalated this with the relevant store.
We appreciate you letting us know, we have escalated this with the relevant store.
Best regards,