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I have an account with Jet stores with account number *** and have been paying the account protection which covers the account in the event of retrenchment. I have been retrenched as from the 30 June 2019 and my account has always been in good standing order. I was given notice of the possible retrenchment on the 13 May 2019 and since that day I have made a few purchases.

After numerous emails and lots of back and forth with Hollard as well as the Edcon group and after having to submit affidavits I was told that just under R400 has been paid on a balance of just over R4000. I was told that Hollard will only pay whatever balance was on the account as from the notice of retrenchment date which in this case was just over R300. I find this to be pathetic and unfair towards the consumer as I was retrenched as from 30 June and not May and this puts me at a disadvantage and yet I am charged for this policy every single month. I have a credit card with credit life insurance and they are paying my account every month as I was retrenched effective 30 June and not in May when the notice of retrenchment was served.

I have also never been advised about this notice of retrenchment rule from Hollard and neither have I received any documentation via post or e mail as I have this account for many years. The cashiers simply just tick a box on a device at the till and you are signed up for the policy with no actual documents provided.

It is unfair that the notice of possible retrenchment date is taken into consideration as I was still employed up until the 30 June and was charged policy fees and my account was paid.

I would like this matter to be looked into please and your help will be greatly appreciated.

Thank you.