Ridiculous Service! I want my money back!

<p>My unfortunate experience with Jet Pavilion.. I made a purchase and paid with my credit card, the card machine printed out a slip stating insufficient funds and declined which was very odd because there were funds available, nevertheless I opted to pay cash.. once I did then I received a text stating the payment went through. The cashier did not know what to do so she called another worker who then insisted that she needs to call the bank to verify at 7pm on a Sunday, there was obviously no answer even though she tried several times. I showed them the confirmation as well as logged into my Internet banking and showed them the transaction to Jet had gone through, at this stage there were 5 workers trying to figure out what to do with no solution whatsoever, I told them to just return the cash as the payment has gone through which they refused. They insisted I get a 3 month bank statement and come back to them, I don't see how this would help as it is a total inconvenience to me.. they said I should leave my details and they would contact me first thing today which they didn't, only after I contacted them with no response do they call and tell me the same thing I need to give them the bank statements in order for the transaction to be reversed. I asked for the managers details which is when one of the workers said that he was the manager, surely holding the position as the manager of the store he should be able to resolve the matter without involving all the other workers and still coming up with no solution so I assume he wasn't honest in saying so. I don't see why I should put myself out to get bank statements and send take them to the branch because of staff that are obviously ***********! I want my money back and to report this to some sort of management so other patrons never have to go through this.</p>