Ridiculous BAD POR SERVICE

TOTALLY UNIMPRESSED WITH THE SERVICE I RECEIVED FROM JET( THEIR CELLPHONE INSURANCE)

I took my phone in for repairs on the 31st of August to Jet (Centurion Mall) I have not yet received any feedback. I literally go to the store every week with no indication of where my phone is from the insurance. I was promised to get a call but NOTHING!! THIS IS RIDICULOUS!! I SPOKE TO A LADY CALLED MASEGO TODAY,LAST TIME I SPOKE WITH COMFORT,THERE ARE MANY PEOPLE I TALKED WITH AT THE INSURANCE WHO RECEIVED MY EMAIL LONG TIME AGO BUT I MYSELF HAVE TO CALL ON THE 10TH OF DECEMBER FOR FEEDBACK?????? POOOOR BAD SERVICE!!!!!!!!!