MM
Mpho M
1 reviews | Active since Mar 2018
12 Mar 2019, 06:32
Reversal of funds
On the 26/02/19 I bought items at Jet The Glen. My card was charged twice as the first till used was faulty. I was informed that the 1st charge would be reversed but it wasn't and still hasn't been reversed. An amount of R239.95 needs to be reversed and refunded to me.
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Replies (1)
Jet's replyOfficial
12 Mar 2019, 08:28Hi Mpho
Thank you for bringing this matter to our attention.
We apologise for the disappointment caused to you with the overcharge.
Kindly take a copy of your statement that reflects the overcharge and the store will log a call with our service desk and once the investigations have been completed they will refund you .
In addition we will alert management so that they may provide you with assistance.
***/GO
Kind regards
The Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the disappointment caused to you with the overcharge.
Kindly take a copy of your statement that reflects the overcharge and the store will log a call with our service desk and once the investigations have been completed they will refund you .
In addition we will alert management so that they may provide you with assistance.
***/GO
Kind regards
The Jet Customer Experience Team
***
Jet's reply12 Mar 2019, 08:28
Official
Hi Mpho
Thank you for bringing this matter to our attention.
We apologise for the disappointment caused to you with the overcharge.
Kindly take a copy of your statement that reflects the overcharge and the store will log a call with our service desk and once the investigations have been completed they will refund you .
In addition we will alert management so that they may provide you with assistance.
***/GO
Kind regards
The Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the disappointment caused to you with the overcharge.
Kindly take a copy of your statement that reflects the overcharge and the store will log a call with our service desk and once the investigations have been completed they will refund you .
In addition we will alert management so that they may provide you with assistance.
***/GO
Kind regards
The Jet Customer Experience Team
***