Returned item not accept ed

Photos more Sent Mail Extremely unhappy customer A Annalise Petersen to ********** 1 hour agoDetails Good day

I was just in your store in Charlesville and am absolutely furious.

I bought a duvet set on 24 December 2017, and the gold foil print faded . I only washed the item once. The person that helped me in store ( Ntombi Gusha) firstly refused to take the item as it was more than a month, even though your return policy clearly states you have 6 months to return it if it is a quality defect.

She was rude and dismissive, and after I refused to accept this, she made a call. She then came back to say I can return it but must take a gift card. I again refused as I paid cash and had my receipt with me. When I asked to speak to the Regional Manager telephonically, she flatly refused. She then gave me the name. Mornay Colville ( ********** 030), his number continuously goes to Voicemail.

I am extremely upset about the way I was treated in the store, and I would understand if the fault was on my side, but it wasn't. I want this matter resolved ASAP, or I am taking the matter further. I cannot understand how ,apart from the lack of customer service, your store staff doesn't know your return and exchange policy.