Return Policy Unsatisfied

Return Policy Unsatisfied. On 8 July 2015 we bought a jacket for our daughter from Jet in Tygervalley Mall. She wore the jacket only three times before all the fabric on the back of the jacket came loose. We return the jacket, with the proof of payment, but the assistant said that they could not find the transaction on their system, and could not return the jacket. We are very disappointed with the service. I took a bank statement with me, to proof the payment to Jet, but still no return. We are stuck with a new (unusable) jacket! This is the first time we experience this form Jet. We did not ask for our money back, we only wanted to exchange for something else. We have lost the slip with all the comotion, but still have proof of the payment to Jet clothing.