aB
andrew B
1 reviews | Active since Jul 2011
23 Mar 2017, 17:48
Return Policy Flawed
<p>I bought a shoe from Jet Boulders as a present on 8 February . I only realised it was a smaller size when i phoned the person i was meant to send the shoe too. </p> <p>Hence i now had to go and change it for the correct size. I then couldnt activate the return within the specified time limit dude to forces beyond my control. Today i went to try and get the correct size and teh manger refused to entertain the request.</p> <p>The shoes where never worn as they never got to the person i had bought them for.I have the original packaging and the tags and stickers are still on the shoe with the original receipts. And the shoes where never worn.</p> <p>SO i dont see how they could not exchange the shoes as they could easily put the shoes on the shelf.</p> <p>They are now useless to me as i have cant give the person i bought them for and the Jet manager i spoke to was unwilling to exchange them Veronica Mabatle (Assistant Manager Jet Boulders Mall). </p> <p>I feel managers will negate customer care when they could easily put the shoes on the shelf for someone who would want them.</p> <p>Poor customer service off the highest order.</p>
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Replies (3)
Jet's replyOfficial
24 Mar 2017, 14:00We have escalated the complaint to the Jet Midrand mall management to address as our valued customer is not happy that they could not exchange the shoes for you , however the store is correct in advising that they need the correct date and time as they are not supposed to exchange at all without the till slip. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply24 Mar 2017, 14:00
Official
We have escalated the complaint to the Jet Midrand mall management to address as our valued customer is not happy that they could not exchange the shoes for you , however the store is correct in advising that they need the correct date and time as they are not supposed to exchange at all without the till slip. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
24 Mar 2017, 14:01We have escalated the complaint to the Jet Midrand mall management to address as our valued customer is not happy that they could not exchange the shoes for you , however the store is correct in advising that they need the correct date and time as they are not supposed to exchange at all without the till slip. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply24 Mar 2017, 14:01
Official
We have escalated the complaint to the Jet Midrand mall management to address as our valued customer is not happy that they could not exchange the shoes for you , however the store is correct in advising that they need the correct date and time as they are not supposed to exchange at all without the till slip. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
aB
andrew B's updateReviewer Update
24 Mar 2017, 15:19Hi
thanks for your response . But as I stated above original receipt was present .
So I see no reason for them to refuse
aB
andrew B's update24 Mar 2017, 15:19
Reviewer Update
Hi
thanks for your response . But as I stated above original receipt was present .
So I see no reason for them to refuse