Replacement card

I laid a complaint with Edcon after trying to make a purchase on my account and I was told my account was blocked. I have never blocked the account, I have never laid an instruction that the account be blocked. Yet they insist that I blocked the account on the basis that the card was reported lost.

It is since September 2017 that I keep being sent back and forth because I refused to pay a card replacement fee for something I am not responsible for.

One day I get told that the card was fixed ages ago, next day I get told that there is nothing they can do, I must pay for a replacement card.

Not only are they rude but they are failing providing a solution for the problem they created.

I maintain that I will not pay that fee and shall there be a need for this to be escalated to appropriate bodies, I shall do so.

The rudeness of the people on the other line is the reason I will not lay this to rest. You do not treat customers in the manner that they do. They even go as far as hanging up on calls.